JW
Information Systems & Business Analytics
Hi, I’m James — an operations-minded IS student with leadership in hospitality and a recent Amazon internship.
Education
The University of Texas at El Paso (UTEP)
Bachelor of Business in Information Systems & Business Analytics — Anticipated Dec 2025
Overall GPA: 2.95 / 4.00 • Major GPA: 3.04 / 4.00
Experience
Professional & Relevant Roles
Area Manager Intern
May 2025 – Jul 2025
Amazon DEN4 — Colorado Springs, CO
- Led productivity project at ARSAW picking stations using ergonomic 45-degree tape markers, floor engagement, and targeted process coaching.
- Delivered final presentation to senior leadership with improvements in average pick rate, units per tote, and cycle time across test groups.
- Coordinated with associates and process assistants to collect feedback and drive adoption.
- Supported Prime Week operations (five consecutive 12-hour shifts) with exposure to labor forecasting, safety management, and operational excellence.
Bartender / Trainer
Feb 2025 – Present
Gamescape by Cinemark — El Paso, TX
- Selected for opening staff; assisted with bar setup, menu design, and service standards while executing daily bartending duties.
- Trained and onboarded new staff during expansion to ensure consistency and efficiency.
- Helped establish workflows, inventory systems, and customer service practices during launch.
General Manager
Mar 2024 – Oct 2024
EP Rose Room LLC dba Oak & Antler — El Paso, TX
- Managed team of bartenders and waitstaff; led training on service excellence and upselling.
- Negotiated with vendors and optimized inventory to reduce waste by 10% while maintaining quality.
- Monitored financial performance via sales/budget analysis to drive cost efficiency and revenue.
Keyholder / Bar Manager
Aug 2021 – Jul 2022, Nov 2022 – Apr 2024
Union Drafthouse (multiple locations) — El Paso, TX
- Ensured age compliance and patron safety by verifying IDs and enforcing state laws.
- Personalized cocktail service to improve guest satisfaction and repeat patronage.
- Managed nightly close-outs and deposits, strengthening accountability and store performance.
Bartender
Apr 2022 – Nov 2022
The Reagan — El Paso, TX
- Handled 150–250 patrons during peak hours while maintaining a clean, efficient workspace.
- Upsold premium options and recommended drinks, contributing to top-sales performance.
Bartender
Aug 2021 – Aug 2022
Green Door Event Center — El Paso, TX
- Managed large crowds during high-capacity events with smooth workflow and service.
- Created event-specific drink specials that boosted sales and achieved weekly top-seller status.
Bar Manager
Feb 2020 – Feb 2021
Shack Slice & Brew — El Paso, TX
- Opening team member establishing bar operations, procedures, and service standards.
- Designed cocktail recipes adopted as permanent menu items.
- Managed liquor orders and inventory controls to improve stock accuracy and profitability.
Projects
Selected Work & Initiatives
Coach Evo — AI Fitness Coach
2025
Brand Identity • Pricing • No-Code Front-End
- Developed brand style guide (“Evolve Every Day”) with supportive, data-driven voice and a growth-oriented palette.
- Built a waitlist + Q&A pages using n8n webhooks and client-side fetch; integrated a fun-fact demo endpoint.
- Drafted pricing one-pager and COGS workbook; optimized unit economics with smart model routing and caching.
EPVRA × UTEP Food Drive
2025
Community • Operations • Partnerships
- Coordinated campus drive with EPVRA and student orgs; managed tabling, inbound items, and volunteer shifts.
- Tracked donations and outreach in Excel; produced weekly updates to align stakeholders and increase participation.
NSG Apparel — Brand & Smartboards
2024–2025
Design • Iterative Prototyping • Kittl
- Explored brand directions using Kittl “Smartboards”; iterated on logos, colorways, and typography systems.
- Used AI prompts with reference images to constrain style and produce production-ready mockups.
Personal Website Infrastructure
2025
Traefik • Docker Compose • Reverse Proxy
- Containerized static pages and services; configured Traefik routing and middleware with labels.
- Automated rebuild/deploy steps:
docker compose down→docker compose up -d --build.
Biodegradable (Poland) — Global Business
2024
Research • Market Sizing • Presentation
- Evaluated biodegradable product market in Poland, including competitive landscape and regulatory factors.
- Produced a structured slide deck with sourcing notes and a recommendation for entry approach.
Project Gallery (Website)
Ongoing
Curation • Documentation
- Maintains a live projects page consolidating class work, brand experiments, and community initiatives.
- View the Projects Page
Leadership & Service
Campus & Community
Treasurer & Excel Coordinator
Apr 2024 – Dec 2024
Association of Information Technology Professionals (AITP) — El Paso, TX
- Managed income/expense records and ensured budget adherence.
- Implemented an Excel-based system (advanced functions, Power Query/Power Pivot) to improve reporting accuracy.
Co-Vice President
Jan 2025 – Jun 2025
Business Intelligence & Analytic Society (BIAS)
- Co-led EPDRC case database project; coordinated member contributions.
- Organized campus food drive with EPVRA and supported ongoing community partnerships.
- Ran tabling efforts that increased membership and analytics awareness.
- Assisted with mixers and professional development workshops.
Fundraising Director
Jan 2025 – Jun 2025
Business Intelligence & Analytic Society (BIAS)
- Directed fundraising to support events, travel, and community projects.
- Secured sponsorships/donations from local businesses and aligned campaigns to organizational goals.
Skills
Technical & Professional
Technical & Analytical
- Excel: Advanced functions, financial modeling, Power Query, Power Pivot.
- Python: Data manipulation, automation, basic analytics.
- SQL: Querying, data organization, reporting.
- Data Viz: Tableau, Power BI dashboards/reports.
- Business Analytics: Translate insights into recommendations.
Leadership & Operations
- Customer service in high-volume hospitality (8+ years).
- Team leadership: training, onboarding, and staff development (5+ years).
- Operations management: labor forecasting, inventory control, workflow optimization.
Communication & Problem Solving
- Cross-functional collaboration and stakeholder presentations.
- Resolving customer concerns and improving efficiency.
- Building community partnerships and volunteer coordination.
Contact
Email: j.williams1625@yahoo.com
Phone: (915) 355-6261
LinkedIn: linkedin.com/in/james-williams-9870a4177/
El Paso, Texas • Willing to Relocate